Customer service executives operate in a broad range of situations, from retail outlets to call centres. An excellent customer service agent has a genuine desire to assist consumers. They communicate well and have patience and empathy.
You may be a good match for this role if you can put yourself in your client’s shoes and speak up for them when necessary. Companies recruit qualified Customer Service Executives (CSEs) to collect customer feedback since it is crucial to any business.
To answer consumer queries, a customer service representative must be well-versed in the goods and services offered by their business. Find out more about executive positions in customer service in the UAE.
| Job Position | Customer Service Executive |
| Job Location | Across UAE |
| Nationality | As Per the Job Description |
| Education | Equivalent Degree/Diploma |
| Experience | Specified Below |
| Salary Range | Varies with Position |
| Benefits | As per UAE labour law |
Table of Contents
About Customer Service Executive Role
A Customer Service Executive (CSE) is the initial contact point for any customer with a query or issue with one of the company’s products or services. They are in charge of a variety of duties, including answering incoming calls, dealing with client questions about products and services, and processing payments or refunds.
Responsibilities
- Deal with several incoming phone calls.
- Acquire sales leads.
- To satisfy consumers, determine their requirements and evaluate them.
- Establish everlasting relationships and trust with your clients by being open and direct with them.
- Use the proper techniques and instruments to provide true, accurate, and complete information.
- Reach sales quotas for the personal/customer service team.
- Deal with consumer concerns and offer suitable remedies.
- Maintain customer interaction logs, handle client accounts, and document filings.
- Respect communication protocols, rules, and regulations.
- Go the additional mile to engage customers.
Requirements and Skills
- Experience providing customer assistance or working as a customer service executive.
- Previous record of meeting quota.
- Effective phone call management skills and active listening.
- Knowledge of CRM systems and procedures.
- Being focused on the needs of the customer and having the flexibility to respond to various personalities.
- Excellent presentation and communication abilities.
- Diploma from high school.
List of Vacant Positions (Updated)
| Job Title | Company | Location | Apply |
| Customer Service Representative | GAC Group | Abu Dhabi | View and apply |
| Contact Center Agent | Emirates | Dubai | View and apply |
| Customer Service Representative | Al-Futtaim | Abu Dhabi | View and apply |
| Customer Service Supervisor | GAC Group | Abu Dhabi | View and apply |
| Technical Call Center Specialist | Technogym | Dubai | View and apply |
| Customer Service Manager | GE Aerospace | Dubai | View and apply |
| Hotline Executive (Customer Support) | BNC Network | Sharjah | View and apply |
Apply for a Customer service executive Jobs in Dubai:
A professional customer service executive must have outstanding communication skills since they will deal directly with clients pleasantly.
Click on the provided link to apply for the customer service executive positions you’re interested in once you’ve determined that you’re the best candidate based on your qualifications and experience.
Only apply for positions that are important to you and suit your area of expertise after thoroughly reading the job description. Always keep your resume up-to-date and interesting. Best wishes!